Sunday, April 26, 2009

I don't heart qwest

Earlier this week my modem decided to stop working. I called qwest and they confirmed it was broken. Since it was two years old there was nothing to do but accept my internet-less fate. I did a bit of shopping by phone and decided I better at least cancel my internet service with qwest since their defective product made it impossible for me to use their service. In talking to the sales rep I began to think I should cancel everything - phone and internet - afterall, 30 bucks for a landline I use less than my cell phone seems a little ridiculous. And that price would go up to about 40 if I dropped my internet. The salesman did a good job and convinced me to call back the next day and speak to their "loyalty department." when I did, I stated my frustrations and explained my plan to cancel all my services. Then I was put on hold for a few minutes and when the woman came back she said they decided to send me a new modem for free (60 bucks if I paid for it myself) and give me my landline for half price for the next four months - enoug time to decide if I want to bother keeping it. Because truthfully, I was a bit nervous about cancelling it all together. I know they got what they wanted and i'm still paying for a service I may not need - but I also got what I originally wanted - a replacement modem despite the expiration of the warranty. So, what triggered this post, though, was an email they sent me asking for feedback on my recent "service" from qwest. An email! My complaint is that my internet doesn't work and they send me an email. I have to take the survey before monday - well my new modem may arrive on monday or tuesday. Does anyone else see the idiocy in this situation?

2 comments:

jen said...

hilarious, yet frustrating. i guess they're in no rush to really find out what you think!

Tracie said...

I hear ya on this one. I gave up on them a long time ago...Now I bundle everything with the cable company. Almost as frustrating, but at least it's not qwest.